Strategies Trumps Processes

Welcome to The K9PT Academy podcast, the only podcast in veterinary rehabilitation that focuses on helping business owners and entrepreneurs build and scale a profitable and successful canine rehabilitation business!

For today's episode my goal is to help elevate your level of thinking so you can step away from the day-to-day grind and start to see things from a different perspective. Listen to the full episode as we discuss:

• Switching our thinking from the work we have to do to how we are going to do it
• The disconnect between processes and strategies
• The importance of focusing in the long-game and understanding our customer cycle
• Why leads are not the same and we need to meet them where they are at within our customer journey

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